Return & Refund Policy

Company Name: Italia

At Italia, we are committed to delivering high-quality home and kitchen appliances. If you are not completely satisfied with your purchase, our return and refund policy ensures a simple and transparent process.

1. Applicable Products

This policy applies to all Italia products, including but not limited to:

• Electric Kettles
• Sandwich Makers
• Electric Grills
• Hand Mixers
• Toasters
• Vacuum Cleaners
• Kitchen Appliances
• Home Appliances
• Personal Care & Small Electrical Products
• And other Italia products sold through authorized channels.

2. Return Eligibility

Customers may request a return under the following conditions:

• The return request is made within 7 days from the date of delivery.
• The product is unused, undamaged, and in original condition.
• Product must be returned with:
• Original packaging
• Accessories
• User manuals
• Warranty cards
• Invoice/bill

Returns will not be accepted if the product shows signs of misuse, physical damage, or missing components.

3. Damaged or Defective Products

If you receive a product that is:

• Damaged during delivery
• Manufacturing defective
• Incorrect item delivered

You must report the issue within 48 hours of delivery with clear images or videos as proof.

Italia will arrange replacement or refund after verification.

4. Non-Returnable Conditions

Returns will not be accepted in the following cases:

• Product used extensively or improperly
• Physical damage caused by customer handling
• Damage due to voltage fluctuations, water exposure, or unauthorized repair
• Missing original packaging or accessories
• Requests made after the return period

5. Refund Policy

Once the returned product is received and inspected:

• Refunds will be processed within 7–10 business days.
• Refund will be issued through the original payment method.
• Shipping or handling charges (if applicable) are non-refundable unless the product is defective or incorrect.

6. Replacement Policy

Customers may request a replacement instead of a refund if:

• The product is defective
• The wrong item was delivered
• The product stopped working within the initial return window

Replacement is subject to product availability.

7. Return Process

To initiate a return:

1. Submit a return request with order details and reason for return.
2. Provide proof (photos/videos if required).
3. After approval, pack the product securely in original packaging.
4. Italia will arrange pickup or provide return instructions.

8. Cancellation Policy

• Orders can be cancelled before shipment confirmation.
• Once shipped, cancellation requests will be treated as returns under this policy.

9. Warranty Support

Most Italia appliances include a manufacturer warranty against manufacturing defects. Warranty terms vary by product and are mentioned in the product manual or warranty card.

Damage caused by misuse, accidents, or unauthorized service is not covered under warranty.

10. Policy Updates

Italia reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will apply to future purchases.